Customer Services Executive

Job description

We are Chip and we're on a mission to build the best app to help our users to put money aside to enable them to do more with their money.

We use cutting edge tech and AI to shake up the slow, stagnant and old-fashioned market.

We’ve built a clever app that makes stashing cash easier, faster, and smarter. It makes your financial goals happen automatically and gets you feeling good about your money.

We’re growing fast and we have some very exciting plans. We’re looking for an Customer Services Executive to help us make them happen.


Requirements

Here’s where you come in:


Our user numbers are growing rapidly and we need someone to come and help transform the way we handle customer support and app operations.

We’re looking for someone to embody the personality of the Chip app in our live chat and help ensure the smooth running of the service and naturally engaging with a positive can-do attitude to customer support.


What you can expect to be doing:

  • Dealing with all queries that come in through live chat and through social media.
  • Troubleshooting technical issues and optimising user experience. Reporting bugs and UX issues to other members of the team.
  • Active participation in app growth and development.

What we’re really looking for:

  • You can get your head around a complex system quickly.
  • You find it easy to juggle and prioritise different tasks.
  • You’re chilled under pressure.
  • You are friendly and naturally engaging with a positive can-do attitude to customer support.

What we’re really looking for: ✍️

Although we’re in the financial space, we’re about having fun together to build the world’s best app for stashing cash. We’re sure you’ve got the technical skills, otherwise, you would have stopped reading by now, so let us be clear in what will make us want to work with you.

We want a real person to join our work family. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us. At the interview, stages will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough.

PERKS 🎁

  • £20,000 - £23,000 per annum dependant on experience.
  • Discretionary share option bonus every 6 months.
  • 5% interest bonus on your Chip account.
  • Workplace pension scheme. (Employer: 3% / Employee: 4% / Tax Relief: 1% / Total: 8%)
  • Flexible working arrangements.
  • Unlimited holiday. (28 days contracted + bank holidays + Xmas to New year but policy not to count) ✈️
  • Free Classpass membership or gym membership.
  •  Company laptop.
  • Based in the heart of Chancery Lane.
  • Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high growth fintech startup. 🚀

Our Interview process: 📖

  1. Phone Screen with someone from our Talent team
  2. Take home short technical test
  3. Face to Face interview and chance to meet your peers

Note to Agencies

Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.