Operations Analyst

Job description

We are Chip and we're on a mission to build the best app to help our users to put money aside to enable them to do more with their money.

We use cutting edge tech and AI to shake up the slow, stagnant and old-fashioned market.

We’ve built a clever app that makes stashing cash easier, faster, and smarter. It makes your financial goals happen automatically and gets you feeling good about your money.

We’re growing fast, and we have some very exciting plans. So we need an Operations Analyst to help us make them happen.


Requirements

You’ll be responsible for monitoring the product functionality, investigating bugs, working with CS team, setting up queries and ad hoc data analysis whilst working alongside the product, CS, marketing and engineering teams to make sure the users are getting the best experience possible. 

As we grow, we will be adding more people to the team. This will allow the successful candidate to refine their role. 


What you'll do:

  • Determine areas of improvement within the app.

  • Monitor functionality and third parties.

  • Assist CS in providing the best customer support they can.

  • Perform manual tasks to ensure functionality is working as required.

  • Identifying, investigating and resolving client account discrepancies.

What we’re really looking for:

  • Microsoft Excel - Basic to Intermediate

  • Willingness to learn and drive efficiency

  • Numerate with an analytical mind and strong problem-solving skills

  • Attention to detail

  • Proactive with our core value “Make it Happen” in mind

  • Fast learning, with the ability to multitask and prioritise workload appropriately

  • Smart, with the ability to find solutions independently

  • Has worked in a tech environment before

Although we’re in the financial space, and with the scrutiny that comes with it, the current team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise you would have stopped reading by now, so let us be clear in what will make us want to work with you.

We want a real person, with cool interests, to join our work family. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us.


PERKS 🎁

  • £11 per hour

  • 2-month contract

  • Start date ASAP


Our Interview process: 📖

  1. Phone Screen with someone from our Talent team
  2. Take-home technical test
  3. Face to Face interview with the hiring manager


Note to Agencies

Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.